Flyers' Voice is an online community comprised of frequent leisure and business travellers willing to share their opinions on a variety of topics. This online community seeks to understand travellers needs and to provide a place for members of the community to interact, share ideas, and give opinions on topics around airtravel, aircraft and aircabins. We are excited to hear about your experiences!
Flyers' Voice is powered by Toluna.
To be eligible to participate in the Flyers' Voice community you will need to complete an initial survey that details your general flying behavior and some demographic questions to help us classify your answers. Once this survey has been completed you will become eligible to participate. You will find this registration survey if you go to the "Join Now" page of this Website.
No. Participation is free. In fact, you may earn rewards for your participation.
You can join the Flyers' Voice community in the following participating countries: Germany, UK, France, USA, India, Japan, China.
If you forget your password, go to the "My Profile" on this Website; click on the link next to ‘Forgot your password?" and enter your email address to request a password.
For each study, you will receive an invitation by email to participate. The community research will be conducted online. All you need to do is click on the link, or copy and paste the Website address into your browser window. Then, simply follow the instructions on the screen to complete the survey. The survey link will also appear on the community website usually in "My Activities" page.
You will also receive invitations via the App shortly before the flight starts. These surveys must be completed in the aircraft during the flight.
Not necessarily. We will do our best to identify studies that look like a match based on your profile, but we may include criteria which are not part of our membership information. In these cases, the only way to know if you qualify will be to ask you up front in the survey. In cases when you do not fit the criteria, we will try and notify you quickly and release you from completing any more of that survey.
On average, you will be sent a survey invitation about once or twice per month. There will also be new QuickPolls posted to the site every month, as well as occasional new discussion forums for you to participate in.
You are welcome to take part in as many surveys and discussion forums as you like.
On average, our surveys are approximately 10 minutes; however, some can be as short as 5 minutes (especially those to be completed in the aircrafts) and others can be longer than 10 minutes. All surveys and activities are completely voluntary and we will let you know the approximate length of the survey in the invitation so you can plan accordingly. Surveys can also be stopped and restarted later from where you left off if you are in a hurry.
As a member of the Flyers' Voice community, you may receive different types of compensation depending on the type of research you participate in. For most surveys and activities, you will be awarded points that can be redeemed for gifts online after you have accumulated a minimum number of points. Our invitation for each survey or other activities will state the compensation.
Some of our activities allow you to earn a specified number of points. To redeem your points, simply select the "Redeem" button found on the "Rewards" page. You can also view your accumulated points online on the same page. Click here to view the full Terms & Conditions.
Toluna takes the security of your personal data very seriously and is working according to the rules of German Market Research Association BVM and the European Market Research Association ESOMAR.
We collect some personal data about each member for a number of reasons:
- It enables us to contact you about research (i.e. surveys, discussion forums and/ or poll questions) you can take part in.
- It enables us to contact you with surveys that are specifically relevant to you and your flight behavior.
- It helps us to analyze the survey data by different categories such as gender, age or the region consumers live in.
Don't worry – it will not be possible for any individual respondent to be identified from the results. Your information will only be used for research purposes.